Shipping Policy

Last updated: October 2026

Thank you for shopping at Velaria. We currently ship orders throughout the United States. Below you can find information about order processing, delivery times, tracking, and shipping-related issues.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday) after your order is successfully placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, processing times may occasionally take slightly longer.

Shipping & Delivery

Estimated delivery time within the United States is approximately:

Standard Shipping: 7–12 business days

Delivery times begin once your order has been processed and shipped.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather conditions, customs procedures, or periods of unusually high shipping volume.

Shipping Costs

Available shipping methods and their corresponding costs will be clearly displayed at checkout before you complete your purchase.

Any free shipping promotions, when available, will also be automatically displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

Velaria is not responsible for orders delivered incorrectly due to inaccurate or incomplete information provided by the customer.

Lost or Delayed Packages

If your tracking information shows unusual delays or your package appears to be lost, please contact us through our Contact Us page.

We will review the shipment information and assist you in resolving the issue with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our team will review your request and determine the appropriate solution.

Multiple Shipments

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one tracking number and packages may arrive on different dates.

You will not be charged additional shipping fees because an order is divided into multiple shipments.

Taxes & Duties

Applicable taxes will be calculated and displayed during checkout where required.

If additional carrier, import, or local charges apply in exceptional circumstances, these may be the responsibility of the recipient unless otherwise stated at checkout.

Contact Information

If you have any questions regarding your shipment, please contact us through our website:

Velaria
Website: shopvelaria.com
Business Address:
Plaza Nueva 8B
41001 Sevilla
Seville, Spain